Task: Optimise Rightshore Ratio

Ensure that "One Team" Rightshore model is in place, therefore all aspects of working in a distributed Service Engagement with onshore and offshore teams have been embedded within the method.

Relationships

Roles

Primary Performer:

Engagement Manager
Engagement Team Lead

Additional Performers:

Delivery Manager

Outputs

Roles And Responsibilities Matrices
Staffing Plan

Main Description

In the case of Rightshore Service Engagements, it is essential to maintain the right number of resources within the onshore and offshore Service engagement teams to achieve the optimized and efficient running of the Service Engagement. Maintaining and Running the Service Engagement with the agreed upon Rightshore ratio is very important for the smooth functioning and achieving the cost benefits.

More Information

Guidelines

CLF - Continuous Improvement Foundation
CLF - Continuous Improvement Techniques (A3 thinking)
CLF - Operations Dashboard Foundation
CLF - Operations Dashboard Techniques (KPIs)
CLF - Organization Flexibility Foundation
CLF - Organization Flexibility Techniques (Span of controls)
CLF - Skills Management Foundation
CLF - Visual Management Foundation
CLF - Visual Management Techniques (Boards, Obeya room)
Remote Delivery Guidance

Tool Mentors

e-Governance Plan
e-Skill Matrix